SUMMARY – General conditions of sale

  • Object
  • Acceptance of the General Conditions of Sale
  • Warranty •
  • How to purchase •
  • Prices •
  • Receiving orders •
  • Delivery of goods and shipping costs •
  • Terms of payment •
  • Rights of return •
  • Refunds
  • Terms of use
  • Complaints
  • Major force
  • Disclaimer
  • Law applicable to the contract and competent court

OBJECT

These General Conditions of Sale concern the purchase of products made remotely via the web on the site https://shop.murola.it, sold directly by MUROLA ING. TEODORO BONATI 1724 SRL AGRICULTURAL COMPANY, CONTRADA VILLAMAGNA, 9, 62010 URBISAGLIA (MC) (hereinafter TENUTE MUROLA), registered in the Chamber of Commerce, Industry, Crafts and Agriculture of MARCHE with number 01540360433, Fiscal Code 01540360433 and VAT number: IT 01540360433 which produces the products on the Site.

ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

These Conditions of Sale must be examined and accepted online by the Customers of the site https://www.murola.it/ before confirming the purchase. The order therefore implies full knowledge of the Conditions of Sale and their total acceptance. The Customer undertakes and obliges, once the online purchase procedure has been completed, to print and keep these Conditions of Sale, which have already been viewed and accepted during the purchase procedure.

TENUTE MUROLA reserves the right to modify these Conditions of Sale at any time by publishing a new version on this website. The applicable conditions of sale are those published on the site at the time the order is placed, as examined and accepted by the Customer.

WARRANTY

TENUTE MUROLA declares that the products that will be delivered conform to those present and described on the online site and that the images of the products are to be considered illustrative and not binding.

Any evident defects must be reported by the Customer in accordance with the provisions of Legislative Decree n. 206 of 2005 art. 132.

The products purchased on the site https://shop.murola.it are subject to the discipline, as far as applicable, pursuant to Legislative Decree 206/2005 on consumer protection and, to the extent not contemplated therein, to the specific provisions envisaged on the matter by the Civil Code.

With the exception of the replacement of defective and non-compliant products, TENUTE MUROLA assumes no responsibility for direct and indirect damages that may derive from the use, even improper, of the product by the recipient.

The guarantee is personal and will therefore apply only to the original purchaser. Any defect in the products must be reported in writing by the Customer and documented with relative photographic material within the legal term at the time of return of the defective product, return which must be previously authorized by TENUTE MUROLA.

TENUTE MUROLA reserves the right to verify the effective existence of the defect reported by the Customer and the customer the discretion to choose between the compensation methods indicated in the return conditions. The request will be processed only if the following documents are present in the returned package: order number and date, detailed description of the defect found and the product intact in its original packaging.

The costs of returning the goods to the sender remain the responsibility of the Customer. For any clarification and possible complaint, TENUTE MUROLA can be contacted via e-mail at the address: info@murola.it or on the telephone number 0733 506843.

PURCHASE METHOD

The purchases of the products, available online and described in the relative detailed sheets, are made by the Customer at the indicated price, increased by any transport costs, as specified below. The Products are depicted and made visible on the Site accurately and corresponding to the characteristics actually possessed. In any case, TENUTE MUROLA is not able to guarantee the exact correspondence to reality in relation to the images and colours as they appear on the Client’s monitor, if the discrepancy depends on the latter. Before confirming the order, the customer will be given a summary of the unit cost of each product chosen, the total cost in case of purchase of several products and the transport costs. With the order confirmation, the Customer will receive an e-mail message containing the order details.

PRICES

All prices included on the site are to be understood as prices including VAT. The applicable prices for the products ordered by the Customer are those that appear on this site on the date on which the order is sent. Prices can be changed at any time, without notice, even for any promotions. Prices do not include shipping costs. Shipping costs are invoiced on the basis of the rates indicated on this site on the date the order is sent and can be changed at any time without notice. Prices are expressed in Euros.

ORDER RECEPTION

The purchases of the products, available as illustrated and described online in the relative descriptive sheets, are made by the customer at the price indicated therein, to be confirmed at the time of forwarding the order confirmation, in addition to the transport costs as specified below and however displayed at the time of purchase.

Before confirming the purchase, the customer will be given a summary of the unit cost of each selected product, the total cost in the event of the purchase of multiple products and the related transport costs. By confirming the purchase, upon completion of the transaction, the Customer will receive an e-mail message containing the Date and the total amount of his order (for payments by PayPal, Credit Card).

DELIVERY OF GOODS AND SHIPPING COSTS

All orders placed will be delivered to the shipping address you specify when placing the order, which can be your home or workplace. In order for the delivery to be successful, you will take care to check that the address is correct, also leaving your telephone number and your e-mail address and that the indications on the bell/intercom push-button panel are clear and correspond to the name you indicated to receive the goods purchased by you.

If there are problems with the fulfillment or delivery of the order, it is important that you can be traced in order to agree on any changes.

In the days following the order, please check your e-mail, as we may have sent you some communication concerning the order fulfillment.

Orders will be processed in 48/72 hours (Monday to Friday) from the moment of definitive acceptance of the order which is understood only by the crediting of your payment to our c/c.

It is your responsibility to check the quantity and good condition of the goods upon delivery.

All shipments travel at the risk and peril of the purchaser: TENUTE MUROLA does not assume any risks deriving from transport and/or variations in delivery times.

The shipping costs applied to each order vary according to the products chosen by the customer and the place of destination of the goods. Shipping costs will be specified on the checkout page of the cart.

Small Islands and remote areas may have longer delivery times and higher shipping costs which will be specified on the checkout page of the cart.

TERMS OF PAYMENT

  • Credit cards (Paypal): It is possible to make purchases using Visa, Mastercard, American Express, Maestro credit cards.

RIGHT OF RETURN

 

In the event that the customer is not satisfied with the items purchased, he has the right to exercise the right to return part or all of the goods covered by an order without any penalty. The customer can exercise the right of return within 15 working days from the delivery date of the purchased products. The request must be sent by email to the following email address info@murola.it and must specify the order number, the item/s you wish to return, the reason and contact details.

TENUTE MUROLA will reply via e-mail authorizing the return of the goods. The shipment of the products to be returned can be made by any means chosen by the customer, but it is advisable to send them with traceability as the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer. However TENUTE MUROLA will in no case accept return shipments carriage forward. Shipping costs will therefore be charged to the customer.

Once the returned products have been received, TENUTE MUROLA reserves the right to verify the integrity of the goods, to ensure that the returned products are in the same condition in which they were delivered. Verification can take up to 5 business days. Only after certifying the condition of the returned items, TENUTE MUROLA will issue the refund within 14 days of receiving the returned goods.

Warning: The following will not be accepted for replacement:

• Products without original or open packaging;

• Products used;

• Products damaged due to improper handling of the customer;

• Parcels returned cash on delivery or carriage forward.

Furthermore, the affixing of labels or adhesive tapes directly on the original packaging of the product must be avoided in all cases, under penalty of non-acceptance of the return.

REFUNDS

The Customer will be entitled to a refund of the price paid for the purchase of a product if he is not satisfied with the purchase made. Shipping costs remain the responsibility of the customer.

The refund will be made in the following ways:

  • CREDIT CARD: for orders paid by credit card, the amount will be reversed from our systems and made available again on the customer’s account statement according to the deadlines set by the bank that issued the card (generally the following month).
  • PAYPAL: for orders paid with Paypal, the refund will be made directly to the Paypal account: a reversal of the transaction will be requested by the customer, net of the cost of the operation.

COMPLAINTS

Any complaint by the customer must be addressed to by registered mail with return receipt to:

MUROLA ING. TEODORO BONATI 1724 SRL AGRICULTURAL COMPANY, CONTRADA VILLAMAGNA, 9, 62010 URBISAGLIA (MC) – ITALY

MAJOR FORCE

TENUTE MUROLA will make all the necessary efforts to fulfill its obligations. However, TENUTE MUROLA cannot be held responsible for delays or non-delivery caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural disasters and any other event which makes the production, transport or delivery of products impractical.

TENUTE MUROLA is not responsible for the work of the Courier for delays and non-delivery. For information, you can contact the courier himself.

DISCLAIMER OF LIABILITY

The pages of this site are published by: TENUTE MUROLA.

A careful reading of this disclaimer is required as the use of the site by the User implies acceptance of all the clauses contained therein.

The TENUTE MUROLA:

  • It reserves the right to make changes to the disclaimer published on this page at any time. The user is required to check the disclaimer and read its contents each time the site is accessed, as the use of the site implies its acceptance.
  • Aims to provide updated and accurate information. TENUTE MUROLA makes every reasonable effort to ensure that the materials and contents published on the site are carefully examined and analysed, are processed with the utmost care and promptly updated. However errors, inaccuracies and omissions are possible. Therefore, we decline any responsibility for errors, inaccuracies and omissions that may be present on the site. If errors are reported, they will be corrected.
  • Will not be held responsible for any direct, indirect, incidental or consequential damage related to the use, proper or improper, of the information contained on this site, or following the use of what is published on the same as well as the software used .
  • Disclaims all liability for damages of any nature, including direct or indirect damages, loss of data or other tangible/intangible assets deriving from or related to use, inability to use, unauthorized use, performance or non-performance by or through the site, of any service, even if TENUTE MUROLA has been informed in advance of the possible onset of such damages, and if such damages derive from contractual tort, negligence, tort, in accordance with the law and equity.
  • Assumes no responsibility for the material reported on the site.

Such material:

  • It is not always necessarily exhaustive, complete, accurate or up-to-date;
  • is sometimes linked to external sites over which TENUTE MUROLA has no control and for which TENUTE MUROLA assumes no responsibility;
  • Is not responsible for the lack of use of the service which may depend on problems with the connection to the Internet and for any malfunctioning of the site or the server that hosts it.
  • This disclaimer clause is not intended to circumvent compliance with requirements prescribed by national legislation in force, nor to exclude liability in cases for which it exists under the same legislation.

LAWS APPLICABLE TO THE CONTRACT AND JURISDICTION

For anything not expressly provided for and regulated in these conditions of sale, the applicable Italian law applies. The Competent Court is the Court of MACERATA with the exclusion of any other court.

 

Payment methods

The forms of payment accepted by TENUTE MUROLA are the following:

 

CREDIT CARD

Direct payment by card with verification and credit

NEW CUSTOMERS

We would like to remind our new customers that, in case of payment by credit card, TENUTE MUROLA can ask their bank to verify the transaction, also by contacting the counterparty bank. This verification could cause some delay in the shipment of the order.

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